FAQ

Frequently Asked Questions - H. Lehmann's Help Guide to Diagnose a Fault with your Digital Camera, DSLR lens & Speedlites 

What is firmware for my camera?
Firmware is the software that manufacturers install within your camera to operate the electronic functions of your camera.

Does my camera need a firmware update?
Manufacturers will periodically update the software that runs your camera as part of their continuous product improvement. When your camera comes BOOKED IN to our workshops at H. Lehmann for a routine service we will if required install the very latest manufacturers firmware.

I am getting distorted pictures and very strong tints and colour casts.
Strong colour casts, distorted images and lines running across your images can be a sign that there is a problem with the sensor in your camera. H. Lehmann are the authorised repair centre for Canon and Nikon cameras and can service most other DSLR cameras. Talk to our service reception or arrange to send your camera for assessment. There is more information on camera repairs on the Camera Repair pages.

My camera has had high usage, can the shutter be replaced?
Yes the shutter mechanism can be replaced on most digital slr cameras, we have stock of Canon and Nikon replacement parts and can facilitate a replacement quickly. We recommend that the mirror box is replaced at the same time as the shutter.

Can you supply a shutter count record for my camera?
Canon do not provide software that enables the shutter count to be measured. There are third party software but we are unable to comment on the accuracy or provide a reading.

Why is lens calibration important?
A lens is an incredibly sophisticated series of optics aligned in a very specific manner, a knock, a bump or through normal usage the optics can shift and therefore need recalibrating to provide you with the sharpest image. 

I can see some fungus in my lens?
Fungus can appear on a lens when a lens has been stored after being subject to damp or wet conditions. Avoid rapid change of temperature when returning your lens into your kit bag after use in cold or damp conditions as this will lead to condensation and hence the formation of fungus.

Fungus will quickly damage the optics inside your lens; your lens should be booked in for service as soon as possible and may require replacement optics.

Common Error Codes

Err 01 – This code signifies that there is an error in communication between the lens and the camera body, a wipe with a clean dry cloth of the contacts on the camera and the lens may help, be careful do not use a wet cloth and do not touch the contacts with your hands as this can lead to corrosion and further damage.

A service of your camera and or lens will include the communication contacts being cleaned professionally along with other regular service requirements.
If the error continues, send the camera to H. Lehmann for professional diagnosis and repair.

Err99 – This code signifies a general fault. First of all attempt to turn off the power and remove the battery. Wipe the electrical contacts# on the camera and the lens, then reinstall the battery and switch on the power. 
A service of your camera and or lens will include the communication contacts being cleaned professionally along with other regular service requirements.
If the error continues, send the camera to H. Lehmann for professional diagnosis and repair.

Err 05 – This code signifies an error relating to the built-in flash on your camera. Initially turn ghe power off, remove the battery, allow a few minutes then reinstall the battery and switch the camera back on. This may clear your fault, if the error continues then send the camera to H. Lehmann for professional diagnosis and repair.

Err 20 – This code signifies a mechanical mechanism failure. First of all attempt to turn off the power and remove the battery, then reinstall the battery and switch on the power. 
If the error continues, send the camera to H. Lehmann for professional diagnosis and repair.

Err 30 – This code signifies a malfunction with the shutter mechanism. First of all attempt to turn off the power and remove the battery, then reinstall the battery and switch on the power. 
If the error continues, send the camera to H. Lehmann for professional diagnosis and repair.

 

# a wipe with a clean dry cloth of the contacts on the camera and the lens may help, but be careful do not use a wet cloth and do not touch the contacts with your hands as this can lead to corrosion and further damage.